Terms & Conditions

1. Accepting these terms

These Terms & Conditions form an agreement between you and Lucky Green Casino in relation to your use of the website, your player account and any associated online gaming services. They apply whenever you visit the website, register an account, make a transaction, enter a promotion or otherwise use a service made available through the website.

By continuing to use the website, you confirm that you have read and understood these terms. If you do not agree with any part of them, you must stop using the website and should not create or continue to use an account. Other rules may apply to specific games, payment methods, competitions or promotional offers. Those rules will form part of these terms where they are shown or made available to you.

Eligibility and lawful use

You may use Lucky Green Casino only if you are legally permitted to access and use online gambling services in your location. You must be at least 18 years of age, or meet any higher minimum age that applies under the law relevant to you. We may ask you to confirm your age, identity, location or other eligibility information before allowing access to some or all services.

• You must use the website only for personal and lawful purposes.
• You must not access the website where online gambling is prohibited or restricted by law.
• You are responsible for checking that your use of the website is lawful in your state or territory and current location.
• You must not permit another person to use your account or use the website on behalf of someone else.
• You must provide accurate, complete and current information when requested.

2. Accounts and account security

Where an account is required, you may register only one account for your own use unless we expressly agree otherwise. An account is personal to you and must not be sold, transferred, shared or made available to another person. We may decline an application, request further information or prevent access while eligibility and verification checks are completed.

You are responsible for keeping your login details, passwords, devices and account information secure. You should choose a strong password, avoid reusing it on other services and log out when using a shared or public device. You must notify us through the available website support or account channels if you believe that your account has been accessed without permission, your login details have been compromised or information in your account is incorrect.

You remain responsible for activity carried out through your account unless you have promptly reported suspected unauthorised access and the circumstances indicate that you took reasonable steps to protect your account. We may place a hold on an account while investigating security concerns, unusual activity, identity questions or possible breaches of these terms.

Identity and verification checks

We may conduct identity, age, location, payment, fraud, anti-money laundering and responsible gambling checks. You agree to provide information or documents that are reasonably required for these purposes. Information may need to be current, readable and consistent with your account details. If you do not provide requested information, or if information cannot be verified, access to the account or certain transactions may be delayed, restricted or refused.

We may use appropriate verification providers and information sources where permitted by law. Personal information will be handled in accordance with the Lucky Green Casino Privacy Policy and applicable privacy requirements.

3. Games, payments and promotions

Games and results

Games must be played according to the instructions, rules and information displayed on the website. Game outcomes are determined by the applicable game system and, where relevant, random number technology. Subject to applicable law, the result recorded by the relevant system will be treated as final unless there is clear evidence of an error, malfunction or other technical issue.

You must check the details of a game before placing a wager, including the stake, available balance, applicable rules and any displayed restrictions. We do not guarantee that every game, feature or service will be available at all times. Games may be changed, suspended or withdrawn without notice where this is reasonably necessary, including for maintenance, security, technical, legal or operational reasons.

Deposits and withdrawals

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without permission. Transactions may be subject to payment provider requirements, verification checks, processing conditions, minimums, maximums and other restrictions displayed at the relevant time.

You should review a transaction carefully before confirming it. We may refuse, reverse, delay or investigate a transaction where required for security, compliance, fraud prevention, technical or other legitimate reasons. Any transaction that appears to be unauthorised, fraudulent or connected with unlawful activity may be reported or referred to the appropriate parties where permitted or required by law.

You must not deposit funds for the purpose of circumventing account controls, identity checks, responsible gambling measures or transaction restrictions. We may return funds to an appropriate verified payment method or take another lawful step where a payment cannot be accepted or processed as intended.

Promotions and bonuses

Promotions, bonuses and other offers are subject to their own promotional terms. Those terms may include eligibility requirements, time limits, wagering or playthrough conditions, game restrictions, maximum values, withdrawal conditions and rules about multiple accounts or promotional abuse. You must read the applicable offer terms before participating.

We may change, suspend or withdraw a promotion where permitted by law. We may withhold or remove a promotional benefit if it has been obtained through error, fraud, collusion, misuse, a breach of promotional terms or conduct that undermines the fair operation of the offer. Promotional terms will not override any non-excludable rights you have under applicable Australian consumer law.

4. Responsible gambling and acceptable conduct

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. You should only gamble with money you can afford to lose and should set personal limits for time and spending. Never gamble when you are feeling distressed, under the influence of alcohol or other substances, or trying to recover previous losses.

Tools and support options may be available through the website to help you manage your play. These may include deposit limits, loss limits, session reminders, time limits, cooling-off arrangements and account closure or self-exclusion options. The availability and operation of a particular tool will be explained when you select it. You should use the responsible gambling information on the website if you would like help choosing an option.

A request to close an account or apply a gambling break may be subject to reasonable verification and administration steps. You must not open another account or use another person's account to avoid a restriction, self-exclusion or closure. If gambling is causing concern for you or someone close to you, consider seeking support from an appropriate Australian gambling help service or qualified professional.

Prohibited conduct

You must not interfere with the website, manipulate a game, exploit a software error, use automated tools, scrape content, introduce malicious code or attempt to gain unauthorised access to any system. You must not engage in fraud, money laundering, collusion, identity misuse, chargeback abuse or any activity intended to obtain an unfair advantage.

• Do not provide false, misleading or incomplete account information.
• Do not use the website for illegal activity or to support illegal activity.
• Do not reproduce, copy, modify or commercially exploit website content without permission.
• Do not attack, disrupt or place unreasonable demands on the website or its infrastructure.
• Do not use abusive, threatening, discriminatory or harassing language towards staff, service providers or other players.

5. Suspension, liability and general terms

Suspension and closure

We may suspend, limit or close an account where we reasonably believe that these terms have been breached, information is inaccurate, verification has not been completed, activity may be fraudulent or unlawful, a payment has been reversed, a technical issue has occurred, or action is needed to protect you, other players or the integrity of the website. We may also restrict access where required by law or by a responsible gambling measure.

When an account is closed, any remaining balance will be dealt with in accordance with applicable law and the circumstances of the closure. We may retain information and transaction records for as long as reasonably required for legal, regulatory, security, dispute resolution, accounting or responsible gambling purposes. Closing an account does not remove obligations that arose before closure.

Website availability and liability

We take reasonable steps to operate and maintain the website, but online services can be affected by maintenance, telecommunications failures, device issues, software errors, internet outages, third-party services and events outside reasonable control. We do not promise that the website will always be uninterrupted, secure, error-free or available on every device.

Nothing in these terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded under applicable Australian consumer law. To the extent permitted by law, we are not responsible for loss caused by your failure to follow these terms, your misuse of the website, unauthorised access resulting from your failure to protect account details, or circumstances outside reasonable control.

Changes, complaints and applicable law

We may update these Terms & Conditions from time to time to reflect changes to the website, services, law, technology, security practices or business operations. The updated version will be published on the website with an updated effective date where appropriate. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms, subject to any rights that cannot be limited by law.

If you have a question, concern or complaint, please use the support or contact options made available on the website. Provide enough information for the matter to be reviewed, including relevant transaction or account details where appropriate. We may ask for further information, investigate the issue and provide an outcome through the available communication channel.

These terms are intended to operate in accordance with applicable Australian law and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, while the remaining provisions continue to apply.