Responsible Gaming

Keep gambling in perspective

Gambling involves risk, and every bet can result in a loss. There is no guaranteed strategy, system or pattern that can predict an outcome. Previous results do not influence future results, and a win is never owed because you have experienced a losing run. Keep this in mind whenever you play and make decisions based on what you can comfortably afford to lose.

Before gambling, decide how much time and money you are prepared to spend. Consider this amount an entertainment cost, in the same way you might budget for a meal, a film or another leisure activity. Once your planned amount or time has been used, stop for the session. Do not increase your budget simply because you are losing, and do not continue playing to try to recover money that has already been lost.

Practical habits for safer play

• Set a gambling budget that does not affect rent, mortgage payments, bills, food, savings or other essential costs.
• Set a time limit before you begin and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and avoid using money set aside for important commitments.
• Never borrow money, sell belongings or use credit to continue gambling.
• Avoid gambling when you are angry, upset, tired, under the influence of alcohol or affected by other substances.
• Do not gamble as a response to financial pressure, relationship problems or other personal difficulties.
• Remember that gambling outcomes are based on chance or the rules of the game, not on skill alone.
• Keep your account information private and do not allow another person to gamble using your account.

It can also help to tell someone you trust about your limits. A friend, partner or family member may provide useful perspective and encourage you to take a break if your gambling habits change.

Set limits and take control

Planning your play in advance is one of the simplest ways to stay in control. Use any responsible gaming settings available through your account to establish boundaries before gambling. Depending on the service and your location, these settings may include deposit, spending, wagering, loss or session limits. Read the instructions carefully, as some limits may take effect immediately while others may require a waiting period.

Consider these control options

• A deposit limit can restrict the amount added to your account during a selected period.
• A spending or loss limit can help you keep gambling costs within a planned budget.
• A session or time reminder can prompt you to pause and reassess how long you have been playing.
• A temporary break can prevent access for a chosen period when you need distance from gambling.
• Self-exclusion can block access for a longer period where that option is available.
• Marketing or communication preferences can help reduce gambling-related messages and reminders.

Choose limits based on your personal circumstances rather than on how much you hope to win. A limit should be low enough that reaching it will not create financial or emotional stress. Do not remove or increase a limit simply because you are close to it. If you find yourself repeatedly changing controls to continue playing, consider taking a longer break or using self-exclusion.

If you want to stop gambling, use the available account restriction or self-exclusion process rather than relying only on willpower. During a self-exclusion period, do not create another account or ask another person to place bets for you. Where appropriate, remove saved payment details, block gambling websites or applications on your devices, and ask your bank whether it offers gambling transaction controls.

Financial planning can provide additional protection. Keep a record of gambling deposits and withdrawals, review your bank statements, and avoid carrying additional funds for the purpose of continuing play. If gambling is making it difficult to meet regular commitments, stop gambling and seek independent financial guidance.

Recognise when gambling may be a problem

Problem gambling can develop gradually. You do not need to lose a particular amount of money, gamble every day or experience a crisis before asking for help. The important question is whether gambling is affecting your choices, finances, relationships, work, study, health or general wellbeing.

Possible warning signs

• Thinking about gambling frequently or feeling restless when you cannot play.
• Spending more time or money gambling than you intended.
• Increasing the amount of a bet to achieve the same excitement.
• Chasing losses by continuing to gamble or trying to win back money.
• Hiding gambling activity, transactions or losses from people close to you.
• Borrowing money, missing payments or using essential funds to gamble.
• Feeling guilty, anxious, irritable or low after gambling.
• Arguing with family, friends or colleagues about your gambling.
• Missing work, study, appointments or personal responsibilities because of gambling.
• Trying to cut back or stop but returning to gambling repeatedly.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.

If any of these signs feel familiar, stop and speak with someone you trust. You can also seek confidential help from an Australian gambling support service, a state or territory counselling service, a qualified health professional or an independent financial counsellor. Gambling Help Online is one example of a recognised Australian support service. You do not have to manage the situation alone, and seeking help early can make it easier to regain control.

If gambling is connected with thoughts of self-harm, immediate danger or a mental health crisis, stop gambling and seek urgent assistance through appropriate emergency or crisis support in your area. Your safety comes first.

You may also encourage a friend or family member to seek support if their gambling is affecting them or others. Approach the conversation calmly, focus on specific behaviours and avoid offering to cover gambling losses. Professional services can provide guidance about setting boundaries, protecting household finances and supporting someone without taking responsibility for their gambling.

Our responsible gaming approach

Lucky Green Casino aims to provide clear information so players can make informed decisions. We encourage players to understand the games they use, check the applicable terms and conditions, and take responsibility for the limits they set. Information about odds, game rules, account controls and relevant restrictions should be reviewed before play.

Access to gambling is not suitable for everyone. You must not use the service if you are under the legal gambling age that applies to you, if gambling is prohibited where you are located, or if you are subject to a restriction or self-exclusion. Do not gamble on behalf of another person, allow another person to use your account or try to avoid an account restriction by opening a new account.

Account, age and identity checks may be required before or during the use of an online gambling service. Provide accurate information and keep your account details secure. If information cannot be verified, or if activity raises responsible gaming or security concerns, access to an account may be restricted in accordance with the applicable terms and legal requirements.

If you need help with your account

If you are concerned about the amount of time or money you are spending, use the responsible gaming options shown in your account and take a break. You can also use the support channel made available on the website to ask about limits, account restrictions or self-exclusion. Support staff cannot guarantee winnings, recover losses or provide financial advice, but they can explain the responsible gaming processes that are available.

This page provides general responsible gaming information and is not a substitute for professional medical, psychological, legal or financial advice. Gambling rules, available controls and support options can vary according to your location and the service you use. Check the current information relevant to you, and seek independent advice whenever you are uncertain.

Responsible gambling is an ongoing choice. Set a clear budget, monitor your behaviour, take breaks and ask for support early if gambling no longer feels enjoyable or manageable.