Privacy Policy

About this Privacy Policy

Lucky Green Casino respects the privacy of players and aims to handle personal information responsibly. Personal information is information that identifies you, or that can reasonably be linked with you. The information handled through the website depends on how you use the services, the features you access and the information needed to meet operational, security and legal requirements.

This policy applies to information collected through the Lucky Green Casino website, account services, customer support channels and related online features. It should be read together with any applicable terms and conditions, responsible gaming information and notices shown on the website. If a separate notice explains a particular collection or use of information, that notice may provide additional details.

By using the website, you acknowledge that information may be handled as described here. Some information is necessary to provide gambling services and maintain a secure account. If you choose not to provide information that is required for these purposes, it may not be possible to create an account, complete verification, process a transaction or provide particular services.

Keeping information accurate

Players should provide information that is accurate, current and complete, and should update it when circumstances change. This helps keep accounts secure, supports responsible service delivery and reduces delays when information needs to be checked. Information may also be reviewed when unusual activity, account security concerns or verification issues arise.

Information we may collect and why

The types of information handled by an online casino commonly include the following. Not every player will provide every type of information, and the information requested may depend on the service or activity involved.

• Account details, such as your name, date of birth, contact details, username, account preferences and information used to manage your account.
• Identity and verification documents, together with information obtained when checking identity, age, eligibility or account ownership.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account activity and information needed to investigate a payment.
• Device and technical data, such as an internet protocol address, browser type, operating system, device identifiers, language settings, general location information and technical logs.
• Usage information, such as pages visited, features used, session activity, error reports and interactions with the website.
• Communications and support information, including messages, enquiries, documents or other details you provide when requesting assistance.
• Marketing preferences, including whether you have agreed to receive promotional messages and how you interact with those messages.

Main purposes for handling information

Information may be used to open, operate and maintain your account; provide casino services; process deposits and withdrawals; communicate with you; respond to support requests; and remember relevant preferences. It may also be used to verify identity and age, protect accounts, detect suspicious behaviour, prevent fraud and support the safe and fair operation of the website.

Information may also be used for administration, service improvement, troubleshooting, security monitoring, internal reporting and understanding how the website is used. Where permitted, it may be used to send information about services or promotions that may be relevant to you. You can withdraw consent to marketing at any time using the process described below, and promotional messages will include an available unsubscribe option where appropriate.

Some information may be required to meet legal, regulatory, financial crime prevention, responsible gambling, record-keeping or other compliance obligations. These requirements can apply even when you ask for an account to be closed or request that certain information be deleted.

Cookies and similar technologies

Lucky Green Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, support security and understand how visitors use online services. Cookies are small files or data elements placed on your device by a website or service. Some are necessary for core functions, while others may help with performance, analytics or communications.

Cookies may help recognise a returning browser, keep you signed in during a session, remember language or display choices, identify technical errors and provide information about website activity. Similar technologies may be used in emails or pages to show whether content has been opened or accessed. The exact technologies used can change as the website and its features develop.

Managing cookies

You can manage or restrict cookies through your browser settings. Your browser may allow you to block all cookies, delete existing cookies or receive a warning before a cookie is stored. Blocking or deleting cookies may affect the way the website operates, and some account or security features may not work properly without necessary cookies.

Cookie settings on one browser or device may not apply to another. If you use more than one device, you may need to review the settings on each one. Adjusting browser controls does not necessarily remove information already collected, but you can contact privacy support if you have a question about a particular request.

Sharing, security and retention

Information may be shared where necessary to provide services, operate the website and protect players and the platform. This can include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, security specialists, professional advisers and other service providers acting for operational purposes.

Information may also be disclosed where reasonably necessary to investigate fraud, protect against security threats, enforce applicable terms, respond to lawful requests or meet legal and compliance obligations. Information is not intended to be shared for unrelated purposes without an appropriate basis. Service providers may only receive information relevant to the work they perform, subject to their own responsibilities and arrangements.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, account security processes, monitoring, secure transmission methods and staff or provider procedures. No online service can guarantee that information will always be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, support and service improvement. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to applicable requirements and legitimate operational needs.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may be able to ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of information that is no longer required, or object to or limit certain uses of your information. Requests will be considered carefully because account security, fraud prevention and legal obligations may affect what can be provided or changed.

How to make a request

To exercise your data rights, including access, correction or deletion, contact support@luckygreen-casino.top. You can also use this address to withdraw consent to marketing. Please describe your request clearly and include enough information for the relevant account or records to be identified. For security, you may be asked to confirm your identity before information is released or account details are changed.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable restrictions.
• Correction: tell us which information is incorrect, incomplete or out of date and provide the updated details where appropriate.
• Deletion: ask for information to be deleted where it is no longer needed or where deletion is otherwise available. Some records may need to remain in accordance with legal or security requirements.
• Marketing consent: withdraw consent to promotional communications by contacting support@luckygreen-casino.top or using an unsubscribe option in a marketing message. Service-related messages may still be sent when they are needed to manage your account or provide requested services.

A request may be declined or limited where providing the information, making the change or deleting the record would compromise another person’s privacy, weaken security, prevent fraud detection, interfere with a service or conflict with an obligation to keep records. If this occurs, the reason will be explained where appropriate. The policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply to information handled after it is made available.