Cookies Policy

1. What are cookies?

Cookies are small text files that a website can place on your computer, mobile phone, tablet or other device. They allow a website to recognise a device, remember certain information and support the delivery of online services. Cookies can make a website easier to use by remembering settings, maintaining a secure session or helping pages load correctly.

Some cookies are placed directly by Lucky Green Casino. Others may be placed by service providers whose tools or content are used on the website. These third parties may use cookies, pixels, software development kits, local storage or similar technologies to perform services such as security, analytics, advertising or website functionality.

A session cookie is generally removed when you close your browser. A persistent cookie remains on your device for a set period or until it is deleted. The length of time a cookie remains may depend on its purpose, your browser settings and the service that placed it.

Cookies do not usually identify you by name on their own. However, information collected through cookies may be combined with other information, such as device details, account information or website activity, where permitted and necessary for the relevant purpose. Information handling is subject to applicable privacy obligations and our Privacy Policy.

2. How cookies may be used

The cookies and similar technologies used on the website may vary over time as features, security measures and service providers change. They may be used for one or more of the following purposes:

Strictly necessary cookies

These technologies support the basic operation, security and reliability of the website. They may help maintain a logged-in session, remember security-related information, detect unusual activity, prevent misuse, balance website traffic or enable pages and account features to function. Because these technologies may be essential, they may not be available for disabling through every cookie preference tool.

Functionality and preference cookies

These cookies may remember choices you make, such as language, region, display preferences or other settings. They can help provide a more consistent experience when you return to the website. If you remove or block them, you may need to set your preferences again, and some features may not work as intended.

Performance and analytics cookies

Analytics technologies may collect information about how visitors use the website, including the pages viewed, links selected, approximate location, browser type, device type and technical errors. This information may be used in an aggregated or otherwise managed form to understand website performance, identify problems, improve navigation and develop better online services. Analytics information is not intended to be used to identify you personally unless this is permitted and necessary for the relevant purpose.

Security, fraud prevention and compliance technologies

Cookies and similar tools may assist with account protection, fraud detection, responsible access controls, age or identity checks, transaction security and the prevention of unauthorised activity. These technologies may help us understand whether a request comes from a genuine user and whether website activity appears unusual or harmful.

Advertising and measurement technologies

Where used and permitted, advertising or measurement technologies may help understand the effectiveness of communications, limit repeated advertising, measure visits from campaigns or show information that may be more relevant to a visitor. These technologies may be operated by third parties and may be subject to their own privacy notices. You can manage available choices through the website's cookie controls and, where available, through your browser or device settings.

3. Third-party services and information sharing

Lucky Green Casino may use external service providers to support website hosting, security, analytics, communications, payment functions, customer support, fraud prevention and other operational services. Those providers may use cookies or similar technologies on our behalf, or may collect information independently under their own terms.

Third-party cookies may allow the relevant provider to recognise your browser or device across different websites or services. The way a third party collects, uses and stores information is governed by that provider's privacy policy. We recommend reviewing the notices of third parties where you want more information about their practices.

We may receive reports or other information generated by these technologies, such as website usage statistics, security alerts, technical performance information or campaign results. We use information only for appropriate business, operational, security, legal and compliance purposes, and in accordance with applicable privacy requirements.

Information obtained through cookies may be disclosed where necessary to service providers, professional advisers, authorities, regulators or other parties with a lawful basis to receive it. We do not treat this policy as a promise that every type of cookie is used at all times. The technologies active on the website may depend on the pages you visit, the services you use, your device and your consent choices.

4. Managing your cookie choices

When a cookie preference tool is available, you can use it to review and adjust the categories of non-essential cookies that you accept. Your choices may apply to the browser or device you are using and may need to be made again if you use another device, delete your cookies or browse in a private or incognito window.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, block particular cookies, block all cookies, delete cookies when the browser closes or receive a notification before a cookie is saved. The steps differ between browsers, so you should check the help or settings information provided by your browser.

Mobile devices may provide additional controls through their operating system, application permissions or advertising settings. You may also be able to reset advertising identifiers or limit interest-based advertising through your device settings. These controls are managed by the relevant browser, operating system or service provider rather than by Lucky Green Casino.

Blocking or deleting cookies may not stop all data collection, and it may affect the availability, security or performance of parts of the website. For example, you may be unable to stay signed in, save preferences, complete certain steps or use features that require a secure session. Strictly necessary cookies may continue to operate where they are required for the website to function.

Your privacy choices

You may have rights and choices under Australian privacy law and other laws that apply to your circumstances. Depending on the situation, these may include asking how personal information is handled, requesting access to or correction of information, withdrawing consent where processing is based on consent, or raising a privacy concern. Some requests may be subject to identity checks, legal exceptions or other applicable requirements.

If you have a question about cookies, privacy or your available choices, please use the current contact or support options made available on the Lucky Green Casino website. We may ask for enough information to understand and safely respond to your request. Cookie preferences do not replace any account, identity, marketing or responsible gambling settings that may be available through other parts of the website.

5. Changes to this Cookies Policy

We may update this Cookies Policy when our website, technologies, service providers, legal obligations or privacy practices change. The updated version will be made available on the website and will show a revised date where appropriate. Changes may apply from the time the updated policy is published, unless a different commencement date is stated.

We encourage you to check this page from time to time so you remain informed about how cookies and similar technologies may be used. If a change requires a new or renewed choice, you may be shown a cookie preference notice or other relevant information when you next use the website.

By continuing to use the website after an updated policy has been published, you acknowledge the information in the updated policy. Where consent is required for a particular type of cookie, we will seek to provide an appropriate choice before using that technology, subject to essential security, functionality and legal requirements.