Betting Rules

1. General rules and account requirements

By opening an account, accessing the website or placing a bet with Lucky Green Casino, you agree to follow these Betting Rules and all other rules that apply to your use of the service. If a product, game, market or promotion has additional conditions, those conditions will also apply. You are responsible for reading the information available before placing a bet.

Lucky Green Casino is intended for people who are legally permitted to participate in online gambling in Australia. You must meet the applicable minimum age requirement and must not use the service where online gambling is prohibited or restricted by the laws that apply to you. It is your responsibility to understand and comply with the laws in your state or territory and any other location from which you access the service.

You may only hold and use an account for yourself. An account must be registered using accurate, current and complete information. You must not create an account in another person’s name, allow another person to use your account, or operate more than one account unless this is expressly permitted under the applicable terms.

• Your account details must remain accurate and should be updated if your personal circumstances change.
• You must keep your username, password, access codes and devices secure.
• You must not sell, transfer, lend or otherwise provide access to your account.
• You must not use funds belonging to another person without proper authorisation.
• You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
• You must cooperate with reasonable identity, age, location, payment and verification checks.

A deposit is not a bet. Funds must be successfully received and shown as available in your account before they can normally be used for wagering. A payment method may need to be verified, and additional information may be requested before deposits, withdrawals or bets can be processed. If required information is not supplied, access to some or all account functions may be limited.

You should check your balance and account activity regularly. If you believe that your account has been accessed by someone else, or that a transaction or bet is incorrect, notify Lucky Green Casino through the available account or support process as soon as possible. You should also change your security credentials and take reasonable steps to protect your account.

2. Placing and accepting bets

The available betting options, prices, odds, game rules, markets and stake conditions may vary. Information shown on the website is provided to help you make a betting decision, but you should review the details carefully before confirming a bet. This includes the selected event or game, market, outcome, stake, odds, potential return and any applicable fees or conditions.

Confirmation and acceptance

A bet is treated as placed only when the platform confirms that it has been received and accepted. A request to place a bet is not necessarily an accepted bet. A bet may be rejected, cancelled or remain pending where there is a technical issue, a market suspension, an incorrect price, a verification concern, a payment problem, a breach of the rules or another valid reason described in the applicable terms.

You should not assume that a bet has been accepted merely because you selected an option or submitted a request. Always check your account history, bet slip or confirmation message. If no confirmation is displayed, do not place another bet until you have checked whether the first request was successful. This can help prevent duplicate bets caused by a delayed page, connection problem or incomplete transaction.

You are responsible for checking your selections and stake before confirming a bet. Once a bet has been accepted, it may not be possible to correct an error in your selection or stake. If you notice a problem, review the available account records and raise the issue through the applicable support or complaints process.

Prices, odds and errors

Odds and other betting information may change before a bet is accepted. The odds applying to an accepted bet are the odds shown in the relevant confirmation, subject to the applicable rules. Where the displayed information contains an obvious error, technical fault or pricing mistake, the bet may be reviewed and handled in accordance with the Terms and Conditions and any specific product rules.

• Review all selections and stake amounts before confirming a bet.
• Do not rely on a screenshot or an incomplete message as proof that a bet was accepted.
• Do not attempt to exploit an obvious error, system fault or delayed information.
• Do not use automated tools, unauthorised software or methods intended to interfere with the service.
• Do not place bets using information obtained through unlawful conduct or in breach of an event’s integrity rules.

Limits, restrictions and cancellations

The platform may apply reasonable account, product, market, stake or transaction limits. Some bets may be subject to minimum or maximum stakes, eligibility requirements, closing times or other restrictions. These conditions may be shown before confirmation or included in the relevant product rules.

A bet normally cannot be changed after acceptance unless a specific rule allows it. A request to cancel or amend a bet is not effective until it has been confirmed. If an event is abandoned, postponed, interrupted, incorrectly offered or otherwise affected by unusual circumstances, the bet will be settled under the relevant market or game rules.

3. Results, settlement and account records

Bets are settled using the official result or outcome source specified in the relevant rules. The applicable source may depend on the sport, event, game or product. Settlement can be affected by a result being changed, an event being postponed, a market being voided, a game being interrupted or information becoming unavailable.

Where a particular market or game has its own settlement provisions, those provisions take priority for that bet. If no specific provision applies, the general Terms and Conditions and these Betting Rules will be used. Results are not determined by informal reports, social media posts or unofficial commentary where an official result source is required.

Voided, cancelled or changed bets

A bet may be declared void or cancelled where the relevant event does not take place, a game cannot be completed, a market was offered in error, a technical fault affected the bet, or another circumstance covered by the applicable rules occurs. The treatment of related bets, combinations and linked markets may depend on the product rules.

If a bet is settled incorrectly, Lucky Green Casino may correct the account record. This can include reversing an incorrect credit or debit and restoring the balance that would have applied under the correct settlement. If an incorrect payment or credit has been made, you must not knowingly withdraw or spend those funds and may be required to return them.

Checking your activity

Your account history may show deposits, withdrawals, bets, outcomes, adjustments and other transactions. You should review these records promptly and retain any relevant confirmation for your own records. A displayed balance may be subject to pending transactions, verification checks, reversals, chargebacks or other adjustments permitted by the applicable terms.

If you disagree with a settlement or account adjustment, raise the issue through the available support or complaints process. Include enough information to identify the account activity, such as the date, product, bet reference or transaction details. Do not send passwords, full payment credentials or other unnecessary sensitive information in a complaint.

Disputes and review process

Complaints are reviewed against the applicable Betting Rules, game or market conditions, account records, system data and official result information. Lucky Green Casino may ask for further information to verify the issue. A decision may take account of technical logs, the time a request was received, whether a bet was accepted, and any relevant legal or compliance requirement.

If a complaint cannot be resolved through the initial process, the further review or external dispute options described in the applicable Terms and Conditions may be available. Nothing in these Betting Rules removes any rights or protections that cannot legally be excluded under Australian law.

4. Fair play, safety and rule changes

Fair and lawful use

You must use the service honestly and fairly. Prohibited conduct includes manipulating a game or event, interfering with the website, using another person’s account, attempting to bypass a restriction, exploiting a vulnerability, submitting false information or engaging in collusion. Suspicious activity may be investigated and may be reported where required by law.

Lucky Green Casino may suspend or restrict an account, refuse a transaction, withhold access to a product or take other action where there is a reasonable concern about identity, age, location, payment activity, fraud, responsible gambling, integrity or compliance. Any action will be handled under the applicable terms and legal requirements.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and avoid gambling when you are affected by alcohol, drugs, stress or strong emotions.

• Never chase losses by increasing stakes or gambling for longer than planned.
• Use available deposit, spending, time or session controls where they suit your needs.
• Consider a break or account exclusion if gambling is no longer enjoyable or feels difficult to control.
• Do not gamble on behalf of another person or encourage someone to gamble beyond their means.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.

Responsible gambling tools and support options may be available through your account or the website. You can also seek help from an appropriate independent Australian support service. If you are under the legal gambling age, do not use the service. Parents and account holders should use device, payment and access controls to help prevent unauthorised use.

Privacy, security and updates

Personal information is handled in accordance with the Privacy Policy. Information may be used to operate the account, process transactions, verify identity and age, meet legal and regulatory obligations, protect the platform and investigate suspected misuse. You should read the Privacy Policy before using the service.

These Betting Rules may be updated from time to time to reflect changes to the service, products, technology or legal requirements. The current version published on the website applies from its stated effective date. It is your responsibility to review the rules before placing a new bet. If you do not understand a rule, do not place the bet until you have obtained an explanation through the available support process.